Privacy Policy

1. Introduction

Welcome to Zaara Sofas & Living ("we", "our", or "us"). We craft bespoke luxury furniture, custom sofas, and handcrafted living room essentials based in Puzhachal, Vengara, Kerala, India.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application (Zaara) and our website located at zaarasofas.com. By accessing or using our services, you agree to the terms described in this policy.

2. Information We Collect

No Account or Registration Required: You can explore our full catalogue, customize furniture configurations, and save favorites to your wishlist without creating an account or providing login credentials.

We only receive information when you voluntarily choose to contact or consult with us:

• WhatsApp & Direct Inquiries: When you tap "Shop via WhatsApp" or submit an inquiry, you are directed to an official WhatsApp chat with our craftsmen. Any information you share during the chat (such as your name, delivery address, custom room dimensions, fabric selections, or reference photos) is provided voluntarily by you.
• Local Device Preferences: Your saved wishlist items or local selections remain stored locally on your device for your convenience.
• Technical Diagnostics: Anonymized device metrics, operating system version, and crash data used purely to maintain app performance, compatibility, and stability.

3. How We Use Your Information

Any details shared with us are used exclusively to provide you with bespoke luxury furniture:

• To answer your product questions, share fabric swatches, and quote custom dimensions via WhatsApp.
• To manufacture, customize, and deliver furniture orders you confirm with us.
• To provide after-sales care, warranty support, and installation assistance.
• To ensure the Zaara mobile app operates smoothly across supported Android devices.

4. Third-Party Services & WhatsApp Communication

We never sell, rent, or trade your personal data to third-party advertisers.

Our service interacts with the following third parties:

• WhatsApp (Meta): When you choose to "Shop via WhatsApp", the conversation takes place on WhatsApp and is governed by WhatsApp's Privacy Policy and standard end-to-end encryption.
• Cloud Infrastructure (Supabase): Houses our public furniture catalogue, product imagery, and cloud assets.
• Delivery & Logistics Partners: Contact and address information provided during confirmed orders is shared strictly with transport and assembly teams to deliver your furniture.

*Note for future updates: If optional user accounts or customer portals are introduced in future releases of the Zaara application, they will be governed by the same principles of transparency and security.

5. Data Security & Storage

We implement industry-standard encryption (TLS / HTTPS) for all data transmitted between the Zaara application, our website, and our servers. User authentication tokens and credentials are securely stored using modern cryptographic standards.

6. Your Rights & Data Deletion

You have full control over your personal data:

• Local Device Control: Your saved wishlist items and browsing history are stored locally on your device; you can clear them at any time by clearing the app's cache or storage.
• Inquiry Data Deletion: Because our app does not require account creation, we do not store customer profiles on our servers for general app usage. Any consultation details, quotes, or custom orders communicated through WhatsApp or email can be permanently removed from our active records upon request by contacting support@zaarasofas.com or messaging our WhatsApp business line.

7. Children's Privacy

Our services and mobile application are designed for adult customers purchasing luxury home furniture. We do not knowingly collect personal information from children under the age of 18.

8. Contact Us

If you have any questions, requests, or privacy inquiries regarding this policy, please reach out to us: